Unclear communication costs organisations time and creates friction that compounds over months. This programme looks at the specific habits and patterns that cause messages to land badly — and gives you concrete techniques to fix them.
Written communication
We spend two sessions on professional writing: emails that get read, reports that get used, and messages that do not require three follow-ups to clarify. You will review real examples, identify what makes them work or fail, and rewrite them using a structured editing process.
Verbal and meeting communication
Talking clearly in meetings, presenting without over-preparing, and handling questions you did not expect — these are skills that improve with deliberate practice. You will work through short presentation exercises and structured feedback conversations in a small group setting.
Feedback and difficult topics
One module is dedicated entirely to feedback: how to give it without being vague, how to receive it without getting defensive, and how to have the kinds of conversations most people avoid until they become urgent. This is often where participants notice the biggest shift.
- Eight sessions across four weeks
- Small groups of no more than ten participants
- Written assignments with detailed instructor feedback
- Templates and reference guides included